Support
web sites
Germany
http://www.xoro.de/
Israel
http://www.xoro-israel.co.il/
Russia and CIS countries
http://www.xoro.ru/
Poland
http://www.xoro.pl/
If you have a defective device and you would like
to make use of our Service Department for warranty reasons,
please be aware of some "rules" that will make the warranty
claim easier and more effective for you and us.
If you're from Eastern Europe, Switzerland or from abroad,
please contact first your local distributor. He will know
how to proceed and which service department to contact best.
| For
Bulgaria please contact:
Alfa Omega Design
Mladost 2/221/5
1799 Sofia
+359 886 735 373
|
For
Czech Republic:
Ycnega technologies s.r.o.
Kridlovicka 24a
60300 Brno
+420 543 214 990
|
For
Hungary:
USH KFT.
Kassai Utca 45.
8000 Szkesfehrvr
+36 223 017 73
|
| For
Israel:
JJET
P.O.B. 1098
21653 Karmiel
++972 4 9983447
|
For
Latvia and Lithuania:
GNT Lietuva UAB
Verslo str. 6, Kumpiu km. Domeikava
4302 Kaunas
+370 377 575 50
|
For
Switzerland:
Corponomics
Hinterdorfstrae 23
8309 Nrendorf
+41 432 663 366
|
All other customers please adhere
to that advice as well. However, you can also send your defective
device directly to Germany. In order to do so, visit first
our homepage http://www.xoro.de/, where you
fill in the request form for a so-called RMA number. The fields
marked with an asterisk have to be filled in. Don't forget
the serial number of your device and which product it is and
the description of the malfunction as precise as possible.
Do send it to the given address below.
Please be aware that we don't pay for your post & package
nor for customs. If there's a need for a customs declaration,
it is adamantly that you make a note of your device being
defective and that it will be returned to you after being
repaired.
If you send your device, please make sure it is safely packaged
in order to avoid any damage in transit, which may lead to
a loss of your warranty claim.
Note on formats and blanks
Due to the large variety of formats, blanks
of different manufacturers and programs we cannot assure complete
compatibility to all of your burned blanks.
Liability for sent in accessories
We would like to point out that we do not
assume liability for unsolicited sent accessories.
|
